Health and Safety Recommendations
Data Protection - Cyber Security
System Function
- Do I need a SIM card in the smartphone to login to the app? (the short answer is no)
- What is a gyroscope and why is it important?
- Minimum System Requirements - smartphone apps
- I’ve tried to log into the admin portal but didn’t receive a key to continue. Why is that?
- Which browsers are supported for anet360 admin? (Google Chrome)
- How do I report a bug?
Hardware related questions
Account management
- Is there any learner limit?
- What will happen if I use all the credits that were included in my plan?
- How do I delete my account?
- What will happen if I use all the credits that were included in my plan?
- Removing admin from your account
- Adding new admin to your account
General questions
- Why do I have to give permission to view the immersive experiences?
- I received a warning message when logging out from the app that said all my personal data, achievements, and training progress will be cleared. Does this mean I lose all the data?
- The home screen shows that I have completed 0% of the course, but I’ve watched the video content. Why is that?
- I’ve watched the videos, but they do not show as completed, while other recordings do. Why is that?
- Why don’t the eye-tracking recordings have any sound, while the VR recordings do?
- I typed in my phone number but didn’t receive a key to continue logging into the app. Why is that?